Top 6 reasons why your business needs an IVR System?

IVR or Interactive Voice Response is an automated phone technology which allows you to access information via an automatic response of a pre-recorded message and its menu options help you to have your call routed to a specific person or department.

IVR is used by various businesses nowadays and specially by banks, telecom sectors and more. Not only this, businesses have understood the importance of IVR and now most of the Small, Medium & Large enterprises use IVR systems to communicate better.

Every business should use the IVR system to communicate better and here are top 6 reasons why you can’t ignore IVR for your business.

1. Handle a large number of calls – Most of the people do online shopping or rely on online mediums and thus it becomes difficult for any business to talk to every customer regarding their complaints or anything else. Thus the IVR system helps in handling the calls effectively. Through IVR most of the customers don’t require to talk to the agent directly, they can easily help themselves through an IVR

2. Creates Brand reputation – IVR plays an important role for creating a brand image among the customers. The message by IVR suggests the company’s way of dealing with the customers. Through IVR the customer can easily find its way to talk to a specific person or department in no time.

3. Creates an awesome experience for customers – Add some good music to your IVR hold calls as this will make a memorable experience for the customer. You can also add some personalized msgs, greetings, upcoming events and more so that your customer also enjoys while being on hold.

4. Attend the calls after business hours – A customer is everything for a business and to succeed in business, one should listen to the customer carefully. So, through IVR you can divert the call and attend the customer calls anywhere anytime. Users can also drop a voicemail when the agents are not available to answer the call.

5.Helps in escalating the revenue – IVR marks an impression on the user and thus creates credibility and trust in front of the customers. Through IVR customers feel that they have been listened to and that we are taking care of their complaint or issue. In the end, this can result in increasing revenue for the business.

6. Move your office, not your phone – customers are familiar with business numbers and tend to call the number available on the APP or website or at any other platforms. So. don’t worry about moving your office, your IVR will go wherever your office goes.

Contact Vedanta Digital for IVR Service in Chhattisgarh, India

IVR plays an important role for successful functioning of any business and today is used by almost all the companies to boost their business. Now that you have known the benefits of IVR, you can call +91 +91 92000 66000 @ Vedanta Digital and have your IVR system integrated.

How Retailers Can Use SMS Marketing to Improve Business and Engagement?

SMS Marketing to Improve Business and Engagement

bulk-sms-raipur

Smartphones have become a huge part of our daily lives and routine. According to the sources, The number of smartphone users in India was estimated to reach 442 million in 2022. Not only this, an average person checks his/her device 47 times a day. Interesting!! Isn’t it?

According to the research, Mobile phones are the last thing 80% of users in the country see before they sleep. They spent an average of 3.5 hours daily on their smartphones, which results in lowering the chances of your message being ignored.

With all these facts and stats, we are pretty sure that smartphones or mobiles are not going anywhere. Brands nowadays understand the importance of mobile marketing and are adopting mobile marketing in order to stay ahead of their competition. Mobile marketing is a new form of marketing in India and is trending at a high rate. Why is it so? Come let’s discover!

  1. Inform customers of more offers – Let your customer know of the offers! As an average person check their phone 47times a day, the offer sent by the businesses can easily be read by the customer and thus results in more engagement with the customers. So, let the customer know what you are offering and let them take the advantage of the same.
  2. Take Feedback – Positive feedback is a great sourcrce of getting new customers, thus encourage the existing customers to review your product or services so that you can improve your offerings accordingly.
  3. Keep them updated – Keep the customer updated regarding your new launch of the services or products. Let your customer know about the discounts or other offerings regarding your services or products and how you can avail the same.
  4. Purchase or Complaint information – Send an SMS to the customer whenever they make a purchase or raise any complaint. This will make the customer happy knowing that the company cares for them and are always at their service.
  5. SMS for mobile app download – Send SMS to existing customers to download your mobile app or opt for e-mail services as this will help the business in engaging with the customer, besides the businesses will get another outreach channel for customers.

SMS Marketing Service in Raipur, Chhattisgarh

So, if you have not yet started using SMS Marketing to improve your customer engagement then it is the right time for you to do so. Your customers will love it and sooner or later you will get to see its benefit.

Bulk SMS Service Provider in Raipur

Bulk sms service provider in Raipur

Bulk SMS Service Provider in Raipur

Bulk Sms marketing is the new and latest form of marketing used by small, medium, or large enterprises to connect their brands with existing or potential customers and promote their products and services via mobile phone. In this new era, SMS has become an effective tool for traditional sources of advertising due to its cost-effectiveness & the high level of mobile phone ownership in India.

According to the research, Mobile phones are the last thing 80% of users in the country see before they sleep. They spent an average of 3.5 hours daily on their smartphones, which results in lowering the chances of your message being ignored.

Vedanta Digital is among the most trusted & reliable Bulk SMS Service Provider in Raipur with clients such as Singhania Builders, Avinash homes, Rajat builders, Risabh builders, and more. Vedanta Digital offers services like Promotional SMS, Transactional SMS, Geo-Fencing Voice SMS in Raipur, Chhattisgarh. we are the authorized Bulk SMS Provider at TRAI (Telecom Regulatory Authority of India) and specialized in providing reliable with 100% satisfaction to all our valuable clients.

The panel we provide is user-friendly and does not require any prior knowledge before using the panel. One can use the panel from the laptop itself.

Why choose Vedanta Digital for Bulk SMS Service?

  • Experienced & highly professional staff
  • No fake commitments
  • User-friendly Panel
  • Cost worth the value
  • Flexible delivery
  • 24*7 availability
  • Easily manageable

Bulk SMS Services Raipur:

  • Promotional SMS
  • Transactional SMS
  • Bulk SMS resellers
  • Bulk SMS API
  • SMS Gateway Integration
  • IVR Service
  • Voice Call SMS Service
  • OTP SMS
  • SIM Based SMS services
  • Auto Voice Call

If you want Bulk SMS Services in Raipur, Call @ +91-9200066000 or mail us at vedantadigital@gmail.com

IVR Service Provider

IVR full form is Interactive voice response and it is automated communication Technology. Major companies use it because it enable the customer to interact with serivces with human assistance. IVR number/Virtual phone is a technology to support business communication scale faster and track better. it also help to create a professional image and make sure no calls are missed.Virtual Phone/IVR Number is an innovation to help business correspondence scale quicker and track better. It likewise assists with making an expert picture and ensure no calls are missed. The best virtual telephone number suppliers like Vedanta Digital can assist you with the cutting edge business correspondence foundation and IVR framework. Presently you can find an incredible and helpful approach to associate with your clients and possibilities without framework stresses.

Virtual Phone/sans toll administrations from IVR number suppliers can be enhanced with welcome music, Interactive Voice Response (IVR), missed call, SMS/Emails, input and other correspondence choices.Vedanta Digital offers custom IVR arrangements, so you can tweak as indicated by your use and business needs. Our center specialized group has skill in building complex business use cases.

Vedanta Digital is a top IVR specialist co-op in India offering Indian virtual Number to get SMS. Our IVR showcasing administrations incorporate sans toll, Virtual Mobile and Direct Inward Dialing numbers that let your leads react to your Ads just by giving virtual telephone number sms or a missed call. Offered at reasonable IVR framework cost, this stage takes into account your need of having all encompassing IVR arrangements.

“Vedanta Digital isn’t simply battle based arrangement. It’s a progressing approach to draw in with your Leads”.

Advance Vedanta Digital virtual number IVR administrations on your Website, Business Cards; Email Marketing, SMS Marketing, Banners, Online Ads, and so forth. Media following to quantify adequacy: Vedanta Digital virtual number help is outstanding amongst other IVR specialist organizations in India with various mediums to follow reaction rates from various mediums. Advantages to you:

IVR Service provider

IVR hosting is type of interactive voice response(IVR) service that allows business to take advantage of call automation without having to invest in specialized equipment or hardware. IVR hosting companies often develop their own IVR  technology and “host” or provide technology that is stored on their own equipment and or web servers. The actual service provided by a hosted IVR can vary greatly and largely depends on the unique need of the client.

Aside from the lack of equipment needed, there are several other key aspects that differentiate IVR hosting from conventional IVR service including: the level of programming required, initial upfront expenses, guaranteed uptime, and available technical support.

An IVR (Interactive Voice Response), also called an Automated Attendant or Call Forwarding Menu, provides businesses with a convenient way to direct incoming calls to the correct person or department. Unfortunately for many callers, an IVR can all-too-often be a source of stress and frustration. We’ve probably all suffered through IVRs that have menu choices that seem to go on forever. Worse still is when you choose the wrong option and the IVR hangs up on you! To get around this, callers often select the option for sales (regardless of the reason for their call) in the belief it will move them to the top of the queue and get their call answered faster.

Hosted IVRs are different from traditional IVRs in the following ways:

Programmed vs. Managed IVRs

Programming is often a very intensive component of any IVR. This is because conventional IVRs rely on every single hypothetical customer scenario being programmed and scripted with an appropriate list of responses. Some sophisticated providers use smart IVRs which are based on artificial intelligence to replace this antiquated model of call automation. This feature can greatly minimize programming because applications can be designed by the provider and implemented remotely for you.

IVR Hosting Fees

Upfront expenses can be cut dramatically with IVR hosting. Not only is the need for expensive equipment taken out of the picture, but the cost of technology is spread out evenly among multiple customers. This service is set up in such a way that every business helps fund research and development for a single super-IVR. In this way, everyone has access to the latest and greatest technological advances, but only pays a fraction of the cost.

Guaranteed vs. Limited Uptime

Uptime is a very important consideration when choosing an IVR that will be your customer’s first line of contact with your business. In the IVR industry, just as in web hosting, uptime describes the reliability of your service. While many providers aim to minimize downtime due to power failures and system crashes, these interruptions can end up costing you tons of money in the form of lost sales and will undoubtedly irritate your customers. With IVR hosting, multiple servers and equipment can be used to provide a level of redundancy that’s just not possible with conventional IVRs.